Policies
Ordering
Orders should be placed online using the shopping cart. If you encounter any difficulties, please contact us
and we’ll be glad to assist. You don’t have to create an account to use our site, however we welcome you to
register if you’d like to do so. This gives you access to past and current orders, wish list, and order tracking.
All orders must be prepaid by credit card or PayPal. Orders paid by PayPal e-checks will be held until PayPal
advises your funds have been received. It can take 4-6 business days or longer, depending on your bank
(international orders take 10 business days to be credited by PayPal). We reserve the right to cancel orders
shipped to unverified PayPal accounts or those shipped to a third party. We also accept payment via Wire
Transfer. There is a $50 Wire Transfer /Fee that is added to the final total of your invoice. Wire Transfer in-
formation is transmitted to you via email once your order is placed.
International Orders
We do ship internationally utilizing UPS. Due to recent fraudulent activity, we will no longer ship to anyone or
any other address but the Bill To Party. WE are required to include commercial invoices on all shipments
and we do so without exception. We add a $10.00 handling charge to international orders to cove the
additional documentation and time needed to complete these orders. International shipments must clear
customs in their destination countries. International customers are responsible for any and all customs
duties, taxes and brokerage fees that their package may incur. Any order returned to us due to non-payment
of brokerage and customs fees will be subject to our international cancellation fee, original shipping charge
and the return shipping fees charged by the carrier. Please be sure of your country’s import restrictions and
requirements to prior to order. Any order returned to us due to your country’s import restrictions or regula-
tions will be subject to our international order cancellation fee, original shipping charge and the return shipp-
ing fees charged by the carrier for reentry into the United States and return to us. Our shopping cart is set up
to calculate international shipping rates. We will not be responsible for leaks or damage in transit beyond
the deliver point regardless of whether you have insured your package or not as our insurance only covers
transportation from our warehouse to the deliver point specified on your order.
Shipping
We will ship order inside the continental US by UPS. UPS ground shipping takes 2 to 6 business days to
deliver in the US, depending on your distance from our warehouse. This excludes the day of shipment,
weekends and holidays. We don’t ship COD, nor do we ship UPS collect. We strive to keep your shipping
charges as low as possible. Our shopping cart has been set up to accurately determine your shipping
charges using real-time shipping rates provided by UPS. If you provide us with an incorrect address/zip
code, we will charge you the extra shipping charges that occur for correcting the address or intercepting
the package; you agree to this additional charge to your credit card. UPS charges $11.00 for delivery inter-
cepts/address corrections – please make sure your address is correct!
Returns
Raw material products may not be returned because once shipped we can no longer guarantee the purity
of the products for our customers. Defective or damaged merchandise will be replaced, depending on the
warranty. Durable goods that are not opened and are in stable condition may be returned. A 20% restock-
ing fee will be charged on domestic orders and a 50% restocking fee on international orders will be charg-
ed on all returned items. Original and return shipping charges are not refundable. If your order is unclaimed
or undeliverable to you and is returned to us by the carrier, original and return shipping charges and the de-
signated domestic or international restocking fee will be deducted from your refund. In the event we make
an error, we will gladly authorize the return of incorrect or defective merchandise and pay for the return shipp-
ing costs on domestic orders. Should we omit an item on domestic orders, we will ship it to you on notifica-
tion of the shortage provided you contact us within 7 days of delivery. You agree to carefully inspect all in-
gredients and products upon arrival and report any problems or need for replacement within 7 days of
receiving the goods.
Limitation of Warranties; Defects
We warrants that goods will conform to their description on your order. This warranty is exclusive. We exclude
and disclaim all other warranties related to the goods, their use or failure, including, but not limited to, express
warranties and implied warranties of merchantability, fitness for a particular purpose and non-infringement of
any intellectual property right. We shall not be liable for any special, indirect, incidental or consequential
damages, including, without limitation, lost profits or injury to business reputation or goodwill, that are caused
by, that related to, or that arise out of any of the goods, their use or failure. If any goods are defective, then your
exclusive remedy as a customer shall be (a) our replacement of the goods for no extra charges; or (b) a credit
against your outstanding account with us, if any, in no event shall be our liability for defective goods exceed the
price of the goods.
Damage Claims
Please inspect all packages at time of delivery and, if damaged, not on the UPS driver’s delivery receipt when
you sign for it, contact UPS by phone (1-800-PICKUPS) to report it directly to them, and then contact us so we
may process your claim. UPS will send someone to inspect the package. If you notice any damage items upon
unpacking your order, leave the box and contents as is, save all of the packing material and contact UPS to
arrange an inspection of your package, and contact us so we may process your claim. All damaged, defective
or missing item claims must be reported to us within 7 days of acceptance of package. After that time, the
customer accepts responsibility and will not hold us liable.
Certificate of Analysis
If you require a Certificate of Analysis for one of our cosmetic raw materials, please request it when you place
your order and it will be emailed to you. Due to the volume of orders we receive, Certificate of Analysis will not
be provided for quantities less than 1 pound of any ingredient.
Disclaimer
We do our best to offer you only the highest quality ingredients available. We cannot guarantee that any ingredient
will be consistent in appearance, color or typical odor from one batch to another, as this may be within the manufac-
turer’s tolerance for a particular product. Although we try to be as accurate as possible when describing ingredients
and supplies, we cannot guarantee the accuracy or completeness of the information that is provided via our web-
site, telephone conversations or email correspondence. It is up to the customer to adequately research the appro-
priate use and safety information for each item, including any government regulations in place for proper usage,
labeling and sale. The contents of our website have not been evaluated by the FDA. Information contained here in
is not intended to diagnose, treat, cure or prevent any disease. By purchasing and using ingredients and products
sold by us, you agree that you are knowledgeable about the safe, appropriate use and storage of these ingredients
and products. You agree that you will not hold us liable for any problems that arise from your storage and use of the
ingredients or products. You will assume all product liability for the final products and creations you make using in-
gredients purchased through us. We reserve the right to refuse service to anyone. We promise that one of your per-
sonal information will be shared in any way with anyone.